UX for Online Business – A Short Series
Series 1: 7 UX tips to Convert Visitors to Users
When it comes to making a sale, whether you run a conventional market or an online one; it all boils down to user experience. Without one’s users, their business is as good as dead. Here is an analogy to help you understand online user experience; when people walk into a shoe store, they walk in with certain qualitative expectations.
This is why, if upon arrival they find it difficult to locate what they’re looking for and no one there to assist them, they are most likely going to walk out disappointed and with a promise to never return. This is the kind of impression that has a lasting impact on them. This is exactly how it is for those who run online businesses. An online user’s experience boils down to how they felt when they clicked your link.
Here are 7 highly effective and useful UX tips for all the people who earn or want to earn a livelihood through their online business:
The Landing Page
To boil it down further, this is specific to the upper half of the front page. When a new user comes across a website, it takes them just a few seconds to decide whether or not they will stay on or not. This is the very reason why the above-the-fold space of your home page is imperative.
The incentive behind bringing a new user to this page is to encourage them to want to look around and scroll. The best way to achieve this is to ensure your design is highly interactive. Do not cram a lot of information in the above-the-fold space. This is the make or break space that allows the visitors to decide based on experience if they will become a user or not.
Keep Things Simple and Familiar
It has been recorded by Google AI blog that visitors often take less than 50 milliseconds to decide if they will continue scrolling through a website or not. That is far less than the time one takes to even blink. To ensure these seconds work for your benefit, it is always recommended to keep the design fairly simple and familiar for the visitors to understand and maneuver through.
If a visitor is having a hard time just locating things on their page or getting distracting by all that is happening, they are most likely to not return. Keep is easy for the visitors to move through and click around to explore as much as they can and have an experience that makes them return each time.
Don’t Make Things Too Long
A lot of the times businesses make the ridiculous mistake of turning text as a fluff needed to fill in the gaps. The easiest way to identify whether or not people read big blocks of text is to observe yourself. How often do we read pages upon pages of policies? Almost never.
The 21st century generation is one of bullet points and visuals. You are required to use this to your benefit. Write bullet points that catch the attention of the visitor. This does not mean you stick purely to text or to visuals – the intention is to be able to find the right balance. If you feel there is a lot of text that is important for them to know, break it down and use it in small portions that are easy to read. Embolden the words that you think will catch their attention and force them to read what needs to be read.
To all the copywriters
When it comes to introducing what product it is you are selling, do not dilly dally with your language. Keep your language simple and clear. Confusing your visitors won’t do you any good.
Make Forms Friendlier
When it comes to filling out forms, you have to take into consideration the ease of the user. Do not start your website with the form. It is important that the user develop some sort of amicability with the be website. In that regard, place the link for the form at a point where you believe conversion is possible the most.
Study Conversion Based on Devices
An example to follow to increase conversion rates is the Monetate Ecommerce Quarterly. The main reasons why this happens is because they immediately provide their users with useful details that help the retailers make quick decisions. This is the kind of impact your business you have on the people visiting your website for the first time. It is important for online businesses to know the upgraded rates of conversion based on the device being used. This allows them to be better prepared. People using smartphones is often beneficial for businesses.
To simplify this thought further, one must question what makes consumers to buy something using a smartphone? Because of the ease and convenience, smartphones are preferred over desktops, however for purchases, only desktops are used. Therefore, to increase conversion rates, online businesses must understand the audience’s requirements using smartphones.
Only if your visitors and users have had a good experience will they click on the call-to-action posts. It is important that the little things be taken into consideration. Thank your users for sticking around, encourage interaction, inform your users by recommending products and also provide incentives like freebies to show appreciation.
And to Wrap it Up!
It never hurts to learn, unlearn and then put to use what has been learnt.